Shipping Policy

Last updated: September 16, 2026

At motoadwerk, we aim to provide reliable and transparent shipping options for our customers. This Shipping Policy explains our available shipping methods, estimated delivery times, and important information regarding order processing and delivery.

1. Shipping Destinations

We currently offer shipping to selected destinations, including:

• United Kingdom
• Germany
• Australia

Shipping availability may vary depending on the product, delivery address, carrier availability, and local regulations. The available options for your address will be displayed during checkout.

2. United Kingdom Shipping

For orders delivered within the United Kingdom, we currently offer:

• Standard International: Estimated delivery Friday, September 25 – Wednesday, September 30
• Shipping cost: Free

Delivery dates are estimates and may vary depending on the carrier and circumstances outside our reasonable control.

3. Germany Shipping

For orders delivered to Germany, the following shipping options are available:

• Standard: Estimated delivery Wednesday, September 23 – Friday, September 25
• Standard shipping cost: Free
• Express: Estimated delivery Monday, September 21 – Tuesday, September 22
• Express shipping cost: €9.99

The exact delivery estimate and shipping charge applicable to your order will be confirmed during checkout.

4. Australia Shipping

For orders delivered to Australia, we currently offer:

• Standard International: Estimated delivery Friday, September 25 – Wednesday, September 30

Available shipping options and any applicable charges will be displayed during checkout before you complete your purchase.

5. Order Processing

Orders are processed after successful payment confirmation. Processing and dispatch times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

If additional information is required to process your order, we may contact you using the contact information provided at checkout.

6. Delivery Estimates

The delivery timeframes shown on our website and at checkout are estimates, not guaranteed delivery dates.

Delivery may take longer due to circumstances including carrier delays, customs processing, severe weather, public holidays, transportation disruptions, incorrect delivery information, or other events outside our reasonable control.

7. Shipping Costs

Shipping costs depend on the destination and shipping method selected. Where free shipping is available, the applicable shipping charge will be shown as Free at checkout.

Express delivery to Germany is currently available for €9.99 where offered at checkout.

8. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Where such charges apply and are not included in the checkout price, they may be the responsibility of the recipient. Customs procedures and charges vary by country and are outside our direct control.

9. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, business name, postcode, and any other information required for delivery.

We are not responsible for delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete delivery information provided by the customer.

10. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates are provided by the relevant carrier and may take some time to appear after dispatch.

11. Lost, Damaged or Delayed Orders

If your order arrives damaged, appears to be lost, or is significantly delayed, please contact us as soon as possible.

For damaged deliveries, please retain the original packaging and provide photographs of the package and product when requested. This information may be required to investigate a shipping claim with the carrier.

12. Large and Heavy Products

Our products may include large and heavy workshop equipment, such as the 500kg Professional Electric Hydraulic Motorcycle Lift Table. Delivery of heavy equipment may require special handling and may be subject to carrier-specific delivery procedures.

Customers should ensure that the delivery address is accessible for the carrier and suitable for receiving large or heavy equipment.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

motoadwerk
46 New Broad St
London EC2M 1JH
United Kingdom

Email: contact@motoadwerk.com
Phone: +44 7537169382

Additional business address:
Level 17, 9 Castlereagh Street
Sydney NSW 2000
Australia