Privacy Policy

Last updated: September 16, 2026

At motoadwerk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Information you provide when contacting customer support

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages viewed, referring website, and general usage information.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments and prevent fraudulent transactions
• Arrange shipping and delivery
• Provide customer support
• Respond to questions and requests
• Manage returns, refunds, and replacements
• Improve our website, products, and services
• Maintain website security and prevent abuse
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers. We do not normally store complete payment card details on our own systems. Payment providers process payment information according to their own privacy policies and security requirements.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

Depending on your location and applicable law, you may be able to manage or restrict certain cookies through your browser or our cookie consent tools.

5. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These may include:

• Shopify and website service providers
• Payment processors
• Shipping and delivery providers
• Customer support and communication providers
• Analytics and technology providers
• Professional advisers where necessary

We may also disclose information where required by law, legal process, or a valid governmental request, or where reasonably necessary to protect our rights, customers, website, or business.

6. International Data Transfers

Because we work with service providers that may operate in different countries, your personal information may be processed or stored outside the country in which you live.

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format

These rights may be subject to legal exceptions and limitations.

10. Marketing Communications

If you choose to receive marketing communications from us, we may send information about products, offers, or updates that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction. We do not knowingly collect personal information from children for the purpose of selling products to them.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Any updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

motoadwerk
46 New Broad St
London EC2M 1JH
United Kingdom

Email: contact@motoadwerk.com
Phone: +44 7537169382

Additional business address:
Level 17, 9 Castlereagh Street
Sydney NSW 2000
Australia