Frequently Asked Questions

Find answers to some of the most common questions about our products, orders, shipping, returns, and customer support.

Products

What does motoadwerk sell?

motoadwerk specializes in motorcycle workshop equipment, including professional lifting solutions such as our 500kg Professional Electric Hydraulic Motorcycle Lift Table.

What is the maximum lifting capacity of the motorcycle lift table?

The motorcycle lift table has a stated maximum lifting capacity of 500kg. Always follow the product specifications and manufacturer's safety instructions when operating the equipment.

What is the minimum platform height?

The lift table features a low-profile design with a minimum height of approximately 110mm, subject to the specifications of the particular product configuration.

What is the maximum lifting height?

The lift table provides a maximum lifting height of approximately 1250mm.

Does the lift table include a motorcycle clamp?

The product configuration includes a pneumatic motorcycle clamp as described on the product listing. Please check the product page for the complete list of included components and specifications.

Ordering

How can I place an order?

Select the product you want, add it to your cart, and complete the checkout process using the available payment methods.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at contact@motoadwerk.com. We will do our best to assist before the order is dispatched.

How will I know that my order has been shipped?

Once your order has been dispatched, tracking information may be provided where tracking is available for the selected shipping service.

Shipping

Where do you ship?

We currently offer shipping to selected destinations, including the United Kingdom, Germany, and Australia. Available shipping options depend on the delivery address and product.

How long does delivery take?

Delivery times vary by destination and shipping method. The estimated delivery timeframe available for your address will be displayed during checkout.

Is shipping free?

Free shipping is available on selected shipping options and destinations. Any applicable shipping charges will be displayed before you complete your order.

Is express shipping available?

Express shipping may be available for selected destinations. For Germany, an express shipping option may be available for €9.99. Available options are confirmed at checkout.

Will I have to pay customs or import charges?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Where applicable, these charges may be the responsibility of the recipient.

Returns & Refunds

Can I return my order?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

What if my product arrives damaged?

Contact us as soon as possible with your order number and clear photographs of the product and packaging. We will review the issue and provide the appropriate next steps.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return. If the product is defective, damaged, incorrect, or the result of an error on our part, we will review the situation accordingly. For eligible change-of-mind returns, the customer may be responsible for return shipping costs.

How long do refunds take?

Once an approved return has been received and inspected, the refund will normally be issued to the original payment method. The time required for the funds to appear may vary depending on your payment provider or bank.

Product Safety

Can I use the lift table above its stated capacity?

No. Never exceed the stated maximum capacity of 500kg. Always follow the manufacturer's operating instructions, safety warnings, and specified weight limits.

What should I do before using the lift?

Ensure the lift is installed and positioned on a suitable, stable surface and that all required components are properly secured. Read and follow all supplied safety and operating instructions before use.

Customer Support

How can I contact motoadwerk?

You can contact our support team using the information below:

Email: contact@motoadwerk.com
Phone: +44 7537169382

When contacting us about an order, please include your order number so we can assist you more efficiently.